Frequently Asked Questions
What is HBBMarketplace?
HBBMarketplace is an online retailer of a wide range of unique products and merchandise from Small Business Owners, Independent Distributors, and other vendors of hard-to-find, exclusive products.
What does “HBB” in HBBMarkeplace represent?
H-B-B represents our official business name: Home, Business and Beyond Marketplace, LLC dba HBBMarketplace. Our product and service offerings are for the: Home, Business and Beyond. We offer unique, quality products for use in the home, at your place of business, and in places beyond the home and business e.g.: car, church, RV, patio, at the park, etc.
When was HBBMarketplace founded?
The concept of HBBMarketplace was formed in January 2013, and licensed in March 2013. By 2020, we began the transformation to become a thriving marketplace for direct sales entrepreneurs, and small business owners.
What areas are served by HBBMarketplace?
Our current position is in the United States of America, with services to many other countries, and territories. We are currently working with eCommerce partners in other countries to provide a more structured level of service offerings to those regions.
How can I be notified of special and offerings from HBBMarketplace?
Visitors to our site may choose to sign up for our email newsletter, which announces the current promotions and releases at HBBMarketplace. By signing up, you will receive notifications of sales, promotions, new items, articles, tips and more. Don’t worry, if we provide you with too much goodness, your able to unsubscribe at any time.
What should I do if I cannot find a product that I’m looking for?
If you don’t find a product that you were searching for, you should go to our Contact Us page and submit a form to request the specific item of your search. Our product procurement team will work to find your product and notify you of our findings. This is the level of service you will come to expect with every visit.
Why Should I join HBBMarketplace as a Seller?
Joining HBBMarketplace aligns you, your business, or your products into the hands of the HBBMarketplace consumer pool. You will have the unique opportunity to reach millions of online shoppers, and to join other suppliers and sellers as a HBBMarketplace Seller. As a Seller, you have control over your business with us, including inventory, retail pricing, fulfillment, and customer care.
How can I be considered as a HBBMarketplace Seller?
Go to the “Become a Seller” page and sign up. This may require a second registration to HBBMarketplace as a “Vendor” (not a customer), if you are already a current member (non-seller). You will acknowledge our Seller Agreement and then start the onboarding process to get your products on HBBMarketplace.com.
Once “Approved”, how do I start selling?
Once you join, and your participation is accepted, you must accept the Seller Agreement and upload your products into our system. Once these steps are done, your products are live and will become visible to all HBBMarketplace customers.
What types of items can I sell on HBBMarketplace?
We accept a broad range of products on our site, so we are excited to have you add your products to the mix. We do require our Sellers to follow our policies, which includes some limitations. Please visit and familiarize yourself with our Products Policy.
Where can I find more information on Becoming a Seller?
Go to our main menu, click on "Become a Seller". There, you will find all the information on becoming a seller.
What and Who are Affiliates?
The term "Affiliate" applies to individual people, companies, and organizations who act in the interest of HBBMarketplace in at least one of the following capacities: Content creator (blogger, social media poster, influencer, etc); Product reviewer, Shopping site, Mobile App, Media site, Coupon site, Tech Platform, Sub-affiliate networks.
How do affiliates get paid?
Our affiliates are compensated when their promotional efforts generate a conversion of a sale, new customer, or subscriber. Compensation is awarded in the form of a percentage of a purchase transaction, or a flat fee.
What is a commission rate?
Currently, our introductory commission rate is set at 25% for our affiliate partners. Additional commissions may be established by HBBMarketplace to promote a membership drive, specific product or service.
Do affiliates have to pay to join the affiliate program?
There is no cost to affiliates who sign up with our program. Affiliates can also sign up for any other affiliate program they choose. Our program is non-exclusive.
How long does the affiliate cookies last?
Our cookie length is set at 7-days, however, this may be adjusted by us to meet a specific need. It may be important for you to make a continuous effort to expose your affiliate links in a call to action.
Where can I find more information on Becoming an Affiliate?
Go to our main menu, click on "Become an Affiliate". There, you will find all the information on becoming an affiliate.
What Shipping Methods Are Available?
Currently, HBBMarketplace uses USPS for shipping, However, some of our products come from a third-party vendor and their shipping carriers vary from vendor to vendor.
Do You Ship Internationally?
Some products may ship internationally. See product listing for details.
How Long Will It Take To Get My Package?
Different variables may determine your delivery time frames. Depending on the vendor and your location, your shipping times may vary. See the product listing for details.
What Payment Methods Are Accepted?
Currently, we accept most major credit cards via PayPal or Stripe. Visit PayPal or Stripe for more information on their safe and secure payment processing standards.
Is Buying Online Safe?
Yes. We have security measures in place that ensures a safe and secure check out process. Your information is encrypted and sent securely through payment processing.
How do I make a return?
In most cases, you can request a refund by signing in to the account that made the purchase and download your Order to forward to our Support Page. If you cannot find the information you need or would like to request a refund on content that is not supported through those means, please submit a request via firstname.lastname@example.org.
How Can I Cancel Or Change My Order?
Depending on the Seller's Cancelation Policy you may be able to change the status of you order by signing in to the account that made the purchase and submit a request via email@example.com.
Do I need an account to place an order?
You may place your order as a guest. While we do not require customers to have an account to place your order, customers may find having an account as beneficial in keeping a record of your past orders.
How Do I Track My Order?
Currently, we do not offer a unified shipping process for our Sellers, therefore, you must contact the seller of your purchase to obtain tracking information on your shipment.
How Can I Return a Product?
You must have your original receipt and valid government issued photo ID in order to return or exchange your product. Information from your ID will be retained in a company-wide database to be used only for authorizing returns. You can return most items within 7 days of delivery for a refund or credit. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted. See Seller's Return Policy for full details.